Category Archives: Conversation Management

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Yes, But… The Power of the Conditional Conjunction to Create Clear Communication

Communication, Conversation Management, Personal DevelopmentBy organiccomm May 25, 2018

Yes, And: For years I’ve been training the concept of “yes, and.” This is when we listen to someone, let them know we’ve heard and understood them, and then use the word “and” to build on their statement or request with our own thoughts and suggestions. We could be in agreement with with what they’ve…

How the Medium Changes Your Message

Communication Protocols, Conversation Management, Interaction designBy organicadmin July 19, 2016

In an age of digital distraction and information overload, two questions should be front of mind if our goal is to get our message across. 1. Where does communication break down? 2. How can we communicate more effectively? Researchers Ray and Myers from Stanford wrote that “in practice, communication is the most complex of all…